The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because

• it has been used before
• you typed the keyword incorrectly or 
• your device is not connected to the internet. 

Double check that you typed the keyword correctly. A keyword can only be used one time. This is to make sure that only one device is connected to AV1, and that the correct user gets access.

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Are you a school or an organisation with several AV1s?

Contact our customer support team to get access to our AV1 Admin Portal where you can generate new keywords.

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