AV1 Academy
Guides for Schools
Introduction to AV1Technical set upPreparing your schoolTeaching with AV1
Guides for AV1 Admins
Introduction to AV1 AdminAllocating your AV1sMonitoring your allocations
Individual resources
AV1 ResourcesFAQs and troubleshooting

Help centre

Quick tips and answers to commonly asked questions, helping you get the most out of AV1.

FAQ and troubleshooting

The AV1 keyword doesn’t work, what should I do?
My AV1 is blocked. What do I do?
Is AV1 compatible with eduroam WiFi networks?
How do I restart my AV1?
Where can I find the software version of my AV1 robot and app?
Can't connect to AV1
Where can I find AV1's serial number?
Can AV1's volume be controlled?
The video stream quality is poor, what should I do?
I can't remember my secret code, what should I do?
Subscriptions and returns
No video when streaming, what should I do?
How do I see the battery level of AV1?
How do I edit my secret code?
What devices are compatible with AV1?
AV1's battery
What are keywords and secret codes?
Didn't find what you need?
If you have access to AV1 Admin, visit the contact page within your Admin panel for direct support with your AV1.
AV1 Admin
AV1 Academy
AV1 Academy is designed to equip AV1 administrators with the knowledge and tools they need to guide school assistants through the initial setup and usage of AV1.
Guides
Introduction to AV1Technical set upPreparing your schoolTeaching with AV1
resources
Safeguarding and Privacy
Technical set up
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